Slate Voice Overview

A fully-integrated telecommunications platform is a native component of Slate and does not require integration with any third-party platform or custom interactions. You can:

    • Associate existing SMS/Voice numbers
    • Purchase new numbers
    • Place calls directly from a record, call list, or anywhere a phone number is available
    • Query on Voice Data
    • Record and download conversations*

There is no limit to the number of calls your institution can make. 

Phone call from Slate


Google Chrome is the preferred browser for using Slate Voice (and all things Slate in general).


  1. Purchase Credits: Credits can be purchased anytime and used for even more communication methods beyond texting. Current service rates, subject to change, are as follows:

    Rates are shown in USD. $0.01 = 1 Credit
    Message Type United States International
    Voice (inbound) 0.01/minute 0.01/minute
    Voice (outbound) 0.02/minute 0.05/minute
  2. Provision Sender Numbers: You can make outbound calls directly from the Slate interface by provisioning a new phone number or associating an existing one with Slate Voice. The first number is included in your database. Additional numbers are available at the cost of $1 per month (billed as 100 credits per month) for each additional number.


Accessible from Inbox, Switchboard provides a live overview of all active calls taking place in our organization.

    • Observe ongoing conversations
    • Provide audio feedback to agents via one-way "whisper" capability
    • Take control of the call outright

A list of all recent calls is also shown here.

Switchboard with a call in progress


Slate Voice data can be accessed through the Message query base. To filter all the messages to display only the method of Voice, use the "Method" filter:

Querying on incoming Slate Voice calls

Outgoing Slate Voice calls are considered to be "ad hoc" messages. You can filter for these explicitly using the "Type" filter:

Querying on outgoing Slate Voice calls


*Laws and regulations regarding the recording of telephone conversations can vary by region. Make sure that you comply with all regulations, and always request permission from the called person before recording the conversation.

Was this article helpful?
0 out of 0 found this helpful