Compliance Dashboard

Slate clients can improve overall SMS and telecommunication reliability within Slate through the following three areas:

  • SMS Deliverability via A2P 10DLC
  • Caller ID Name - CNAM
  • Voice Call Certification via SHAKEN/STIR

To start this process, navigate to the Compliance Dashboard (Database >  Communications > Compliance Dashboard.)

Once there, submit your institution's Business Profile, allowing you to sign up for the three new tools listed above.

Setting Up Your Business Profile

To set up your institution's Business Profile, you will need to have the following information:

  • Employer Identification Number (EIN)
  • Website information
  • Social Media Information
  • Address
  • Authorized Representative Information - Designated Staff Member

SMS Deliverability via A2P 10DLC

Your institution can register for A2P 10DLC – a newer program established by United States Telecommunications Carriers that increases the rate of messages sent per second based upon a “Trust Score.” The trust score is based on a scale of 0-100. For those with a score of 75-100 – messages can be delivered at a rate of 225 messages per second. Scores that fall in the mid-range area will have a delivery rate of 120 messages per second, and low scores will get 12 messages per second.

To get this score, your institution must fill out the business profile section, and then the carriers will review the information and assign a score. Upon doing so, they’ll need to submit an A2P Campaign. Once created, the messages sent will receive enhanced acceptance by carriers, resulting in increased send rates.

Caller ID Name (CNAM)

Once your institution sets up its Business Profile and has submitted the Voice Call Certification profile, it’ll be able to specify a Caller ID Name for Outbound Calls.

Voice Call Certification via SHAKEN/STIR – STIR/SHAKEN

Background – Last summer, the FCC required all voice service providers to implement STIR/SHAKEN or SHAKEN/STIR – a validation standard to ensure that calls traveling via an interconnected phone network will have their Caller IDs marked/signed as legitimate by the originating carrier and validated by the receiving carrier before getting to the consumer.

Phone Numbers that are conducting outbound calls are given one of three attestations.

  • Full Attestation (A)
  • Partial Attestation (B)
  • Gateway Attestation (C)

If your institution submits its Voice Call Certification (SHAKEN/STIR) profile, it’ll be reviewed for the A-level attestation. If your institution does not submit the Voice Call Certification, it will receive the B-level Attestation.

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