Student Success Support Structure

Technolutions offers a comprehensive array of educational and support resources for its users to enhance their use of Slate:

Learning Lab

Learning Lab is a learning management system that offers interactive, specialized, and comprehensive online training courses for beginner, intermediate, and advanced Slate users.

Fundamentals of Slate

Our Fundamentals of Slate online courses are designed to allow users to register at any time to learn the core principles and foundational concepts of Slate at their own pace through interactive, online course content. These courses teach database decision-makers to build and maintain their institution's database.

Register for a Fundamentals of Slate course at any time and access it for one full year from the date of registration.

Continuing Education

In addition to the Fundamentals of Slate courses, a collection of courses are made available annually to expand fundamental Slate knowledge and dive deeper into functional areas, including communications, queries and reports, permissions, portals, and more.

Knowledge Base

Extensive documentation, guides, training videos, webinars, technical articles, and other relevant resources have been crafted and categorized within the Slate Knowledge Base. In addition to resources within the Knowledge Base, inline documentation is directly available within Slate and dynamically displays relevant articles.

Community Forums

Perhaps the best support resource for implementing institutions and empowering your student success office comes in the form of community support. Connect with the broader Slate Community, comprised of Technolutions staff, Preferred Partners, Community Moderators, and other Slate users, learn, share tips and tricks, solicit answers and advice, and collaborate.

Community Conversations

Join Technolutions' staff members and members of the Slate community for our series of hyper-focused, loosely formatted community support conversations. The purpose of these conversations is to provide dedicated support to schools at all phases of implementation on specific topics. This community-based approach provides an avenue to learn not just from Technolutions' staff, but also from your colleagues' experiences at other institutions. Navigate to your Home Slate to register for an upcoming conversation.

Slate Showcase

Implementing schools may launch a 'clean Slate' environment from Slate Showcase, which contains examples of best practices for how various elements may be configured.  This Showcase database may be used for both admissions and student success.

Slate's Briefcase tool can be utilized to copy any data object from the Showcase environment into a production or test environment for further modification and customization. 

Client Success Team

Each institution is assigned a Client Success Team that functions as a cohesive support team to assist clients with onboarding and implementing their Slate database. Client Success Managers guide institutions through the Slate ecosystem of resources. Client Support Engineers are Slate subject matter experts and work closely with Client Success Managers to understand an institution's process to tackle more complex projects.

Service Desk Requests

In addition to the other resources provided, up to three Slate Captains can submit a request to the Service Desk. These requests are routed to the appropriate internal team for a resolution. Others on the team may be copied on the request.

  Best Practice

Service Desk vs. Email - Service Desk requests are routable, trackable, rankable, and updatable. An email to a Client Success Manager does not benefit from access to the comprehensive array of Technolutions resources and staff.

The Service Desk exposes questions and requests to the entire company. This provides a direct line to specialists in areas where a particular set of skills is needed.

Was this article helpful?
1 out of 1 found this helpful

Comments

0 comments

Article is closed for comments.