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Student Success Support Resources

Technolutions offers a comprehensive array of educational and support resources for its users to enhance their use of Slate:

Learning Lab

Learning Lab is a learning management system that offers interactive, specialized, and comprehensive online training courses for beginner, intermediate, and advanced Slate users.

Fundamentals of Slate

Our Fundamentals of Slate online courses allow users to learn the core principles and foundational concepts of Slate at their own pace through interactive, online course content. These courses teach database decision-makers to build and maintain their institution's database.

Register for a Fundamentals of Slate course at any time and access it for one full year from the registration date.

Continuing Education

In addition to the Fundamentals of Slate courses, a collection of courses are launched annually to expand fundamental Slate knowledge and dive deeper into functional areas, including communications, queries and reports, permissions, portals, and more.

Knowledge Base

The Slate Knowledge Base categorizes extensive documentation, guides, training videos, webinars, technical articles, and other relevant resources. In addition to resources within the Knowledge Base, inline documentation is directly available within Slate and dynamically displays relevant articles.

Slate Preferred Partners

The Slate Preferred Partner Program recognizes organizations that integrate with Slate and offer implementation support while providing meaningful contributions to the higher education community. Slate Preferred Partners gain exclusive access to resources that provide a deeper understanding of product functionality, processes, and best practices.

Engage with Preferred Partners for on-campus and remote dedicated services, including implementation, consulting, and support services for Slate and your organization's Slate projects and priorities.

Community Forums

Perhaps the best support resource for implementing institutions and empowering your student success office comes from community support. Connect with the broader Slate Community, comprised of Technolutions staff, Preferred Partners, Community Moderators, and other Slate users, learn, share tips and tricks, solicit answers and advice, and collaborate.

Community Conversations

Join Technolutions' staff members and members of the Slate community for our series of focused community support conversations. These conversations provide dedicated support to institutions at all phases of their implementation on specific topics. This community-based approach provides an avenue to learn from Technolutions' staff and your colleagues' experiences at other institutions. Navigate to your Home Slate to register for an upcoming conversation.

Slate Showcase

Your institution can provision a Clean Slate environment that pulls from Slate's Showcase database at any time. This environment displays examples of best practices within Slate and how various elements may be configured. 

Use Slate's Briefcase tool to copy any data object from the Showcase environment into a production or test environment for further modification and customization. 

Client Success Team

The Client Success Team functions as a cohesive support team to assist clients with onboarding and implementing their Slate database. Client Success Managers guide teams through the Slate ecosystem of resources.  Client Support Engineers are Slate subject matter experts and work closely with Client Success Managers to understand an institution's process to tackle more complex projects.

Service Desk Requests

In addition to the other resources provided, up to three Slate Captains can submit a request to the Service Desk. These requests are routable, trackable, rankable, and updatable and assigned to the most appropriate internal team for a resolution. You may copy anyone from your team on the request.

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