Troubleshooting FAQs

Below are some frequently asked questions related to If you still have questions or need assistance, please don't hesitate to reach out to our team at

I'm having trouble logging into Can I reset my password?

What do I do if the only active user for my organization left?

Who approves my account request?

Why can't I see all of my students and their applications?

Why do I see my students from last year who graduated?

A college says they do not have a material I uploaded. What do I do?

Why can't I find a specific college or university in the Colleges section?

Can my students use

How do I update my school profile information?

Was this article helpful?
1 out of 26 found this helpful