Slate Feedback Forum FAQs

Below are some frequent topics related to the Slate Feedback

Why was my Service Desk Request closed and linked to a Feedback post?
  • Slate Feedback enables us to provide transparent and comprehensive communication to the entire community regarding updates, new features, and enhancements to Slate.
  • Slate Feedback allows our staff to link all related Service Desk Requests to a single post, to better gauge the reach of potential changes, as well as centrally manage communications about those changes. 
  • The Feedback platform is part of a larger project to link all development releases to the contributing Feedback posts, as well as the underlying Service Desk Requests in order to create a consistent public record of the what goes into each release. We will share continue to share more information about this larger project as additional phases go live.
What happens when Technolutions staff links my Service Desk Request to a Feedback post?
  • A vote is added to the post on your behalf. If you have previously voted, only one vote is counted.
  • Your email address is subscribed to receive notifications about updates to the post.
  • None of your personal information or details about your Service Desk Request will be displayed in the public forum.
  • The linked requests are private and only viewable internally by our Product Management Team to use in feedback evaluation.
What happens when Technolutions staff creates a Feedback post on my behalf?
  • A new post is created in Slate Feedback and, if a Service Desk Request exists, it will be linked to provide our Product Management Team with a complete history in an internal view.
  • A vote is added to the post on your behalf.
  • Your email address is subscribed to receive notifications about updates to the post.
  • None of your personal information or details about your Service Desk Request will be displayed in the public forum.
  • The linked requests are private and only viewable internally by our Product Management Team to use in feedback evaluation.
Will other Slate Feedback users be able to see my linked Service Desk Request?
  • The linked requests are private and only viewable internally by our Product Management Team to use in feedback evaluation.
How do I benefit from submitting an idea?
  • By submitting an idea, you will receive clear and transparent communication from Technolutions in regards to ideas and the roadmap for product development.
What about the idea I already submitted?
  • All feature requests have been moved to Slate Feedback as an idea. There will be updates to statuses as soon as one is available.
How do I check the status of an idea?
  • Idea statuses can be found on the idea itself. You will also be notified of a status change if you created the idea, were subscribed by a Technolutions staff member, or commented/voted on an idea.
What do the statuses mean?
  • Tell Us More: We want to hear from you! The Product Management Team is actively pursuing feedback from the greater Slate community. This status may be accompanied by specific questions from the Team for your consideration and input.
  • In DiscoveryWe have been able to successfully reproduce the reported behavior and have confirmed that this is not behaving as expected and a change to Slate is necessary. While our Operations Team evaluates the scope and scale of this issue to work toward a resolution we will leave this set to “In Discovery.” This will allow members of the community to actively contribute any further information that may be pertinent in analysis and resolution. We will provide an update as soon as one is available. 
  • Stay Tuned: The Development Team has completed a preliminary review of this idea and it has been accepted for future development. There is currently no time frame associated with these items.
  • Planned: The accepted idea is scheduled for active development, either independently or as part of a broader Feature.
  • In Progress: An idea or feature that Development has begun working on.
  • Published to Test: An idea (as part of a feature) that has been completed in Development has moved to all Slate Test Environments.
  • Completed: The idea or feature has been published to all Slate Production Environments.
  • Deferred: The idea or feature is not planned at this time but will remain open for continued feedback.
  • Not Planned: While we understand the use case for this idea, Development will not be pursuing it at this time.
What is a vote?
  • Votes are indications of support given to an idea.
What is a comment?
  • A comment is part of a conversation nested under an idea to provide additional feedback, use cases, or context. Comments do not represent support of an idea.
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