Form and Event Communications Triggers & Groups

Triggers and Groups are used when scheduling a communication campaign for events. Review the explanations below:

Upon Registration or Update

    • Registration form is submitted for the first time or updated. If a registration is rescheduled, this communication will not be triggered.
    • Form and Event Communications (including Scheduler Communications) will only send out if the event status is Confirmed. You can administratively complete a registration form when an event status is Tentative, but the communications will not send out to the registrant.
    • If administratively submitting a registration form via New Registration, Confirmation Pages will not be displayed.
Trigger Communications are sent...
Direct Entry + Admin Entry Regardless of the registration method
Direct Entry Only  Only if the registration is submitted or updated using a public link
Admin Entry Only Only if the registration is submitted or updated administratively

Upon Registration

    • Registration is submitted for the first time. 
    • If a registration is rescheduled, this communication will not be triggered.
Trigger Communications are sent...
Direct Entry + Admin Entry Regardless of registration method
Direct Entry Only Only if the registration is submitted using a public link
Admin Entry Only Only if the registration is submitted administratively

Upon Registration (including related event registration)

    • This trigger is rarely used.
    • Registration is submitted for the first time, including registrations submitted through a related event widget. 
    • If a registration is rescheduled, this communication will not be triggered.

    • This trigger is used when the desired behavior is for both the master and related event communications to fire. A typical confirmation email for a campus visit would contain times, locations, etc., for all related events selected during registration. If, however, all overnight visit registrations require a specific communication to be sent, this trigger will activate both master and related event emails upon registration. Additionally, please note that the main event needs an actual email notification for the related-event notifications to fire - just having a confirmation page only communication on the main form is not enough.

Trigger Communications are sent...
Direct Entry + Admin Entry Regardless of registration method
Direct Entry Only Only if the registration is submitted using a public link
Admin Entry Only Only if the registration is submitted administratively

Upon Update

    • Registration is updated (not including initial registration). If a registration is rescheduled, this communication will not be triggered.
Trigger Communications are sent...
Direct Entry + Admin Entry Regardless of registration method
Direct Entry Only Only if the registration is submitted using a public link
Admin Entry Only Only if the registration is updated administratively

Upon Waitlist Registration

    • Registrant is placed on the waitlist 

Upon Move from Waitlist to Registered

    • Waitlist registrant is moved from the waitlist to registered 

Upon Cancellation

    • Event registration is cancelled by the registrant 

Upon Event Cancellation

    • Sent at the time of the event cancellation to all registrants and waitlisted students.

Hours Before Deadline

    • x hours before the registration deadline to all registrants in the "Registered" status

Hours Before Event

    • x hours before the event begins to the selected group of registrants

Hours After Event

    • x hours after the event ended to the selected group of registrants
Trigger Communications are sent...
All Registrants All active registrants
Attendees Only to registrants marked as Attended
No Shows Only to registrants marked as No Show

If pre-registration is not required for an event, and attendees will be administratively added after the event deadline, use the group containing Admin: Email Only (including post-deadline). This will allow communications to be sent to the event attendees upon registering.

Registrations added via Upload Dataset do not cause mailings using the 'Include Post-Deadline' type Trigger to fire.

Important!

Submitting a pending/save for later form does not count as a registration for Trigger purposes.

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