Event surveys allow for the collection of event-specific feedback from attendees, offering two primary benefits:
- Events and event templates can use different event surveys, allowing for specific, relevant questions.
- Event surveys relate to a specific event attendance. For instance, if someone attends multiple campus visits, and the campus visit is associated with an event survey, the attendee can submit a survey for each visit.
Event surveys can only be completed after the event starts.
To create an event survey:
- Click Forms in the top navigation bar.
- Click New Form.
- Click Edit Form.
- Click Edit Properties and change the Scope to Event Survey.
- Remove the default fields, when applicable, and add desired fields.
- Fields on an Event Survey cannot be mapped to custom fields; they can only be mapped to system fields. For fields not associated with a system field, specify a unique Export Key (e.g., tourguide_satisfaction) as this will allow filtering on and exporting these values.
Tips
Registrants can specify if they want to submit anonymous feedback. To enable this, map a select-type form field to System > Anonymous.
To associate an event survey with an event template:
- Click Events in the top navigation bar.
- Navigate to the event/template that is to be associated with the event survey.
- Click Edit Form.
- Click Edit Properties.
- Select the event survey in the Survey dropdown setting.
- Specify a Survey Deadline (in hours). This setting controls how long, after the event begins, that an attendee is eligible to complete the survey. This text box has a limit of 4 characters.
Why isn't the event survey appearing in the dropdown?
Check the event survey form to ensure that it has a Scope of Event Survey.
To send attendees an event survey:
- Click Events in the top navigation bar.
- Navigate to the appropriate event/template.
- Click Edit Communications.
- Click Edit on the mailing which will include the survey link. This mailing should use the trigger of Hours After Event.
- Add the Form-Survey-Link merge field to the mailing.
Tips
If the Form-Survey-Link merge field does not appear, ensure that the corresponding event/template has a selected value for the survey setting within Edit Form > Edit Properties.
Important!
If the event/template has a survey deadline, the time should exceed the "hours" setting of the mailing.
Form-Survey-Link merge field generates a unique link for each registration, and uses the following format:
{{your instance URL}}/register/form?sid={{registration's unique identifier}}Since the registration's unique identifier is integral to the Form-Survey-Link merge field, you will need to submit a test registration for an event (which can be a test event) to test the merge field. The following methods will not let you test the merge field: Clicking the link in the sample message area, Send Test Message, and Submit Form Test.
To generate a report on an event/template's survey responses, click the Survey Responses button when viewing the event/template.