Successful Payment

Sent to the payer when a charge succeeds:

Subject: {{school}} Payment Succeeded

You have been successfully charged {{amount}} {{currency}} on behalf of {{school}}.
If you are not the primary account holder, please alert him / her to expect this
charge. Disputed transactions may cause delays with the processing of your
application.

Your reference number for this transaction is {{transaction_id}}.

{{date}} -- ${{amount}} ({{summary}}) using {{payment_type}} (ending with {{last4}})

Checking Account Payment Failed

Sent to the payer when a payment from a checking account fails.

Subject: {{school}} Payment Failure

Your attempted checking account payment of {{amount}} {{currency}} on behalf of
{{school}} has failed.

{{date}} -- ${{amount}} ({{summary}}) using {{payment_type}} (ending with {{last4}})

Credit Card Payment Failed

Sent to the payer when a credit card payment fails. (for recurring Credit Card Payments only / only available for Slate for Advancement)

Subject: {{school}} Payment Failure

Your attempted credit card payment of {{amount}} {{currency}} on behalf of {{school}}
has failed.

{{date}} -- ${{amount}} ({{summary}}) using {{payment_type}} (ending with {{last4}})

Payment Refunded

Sent to the payer when a charge is refunded.

Subject: {{school}} Payment Refunded

You recently made the following online payment to {{school}}:

{{date}} -- ${{amount}} ({{summary}}) using {{payment_type}} (ending with {{last4}})

The amount of ${{amount_refunded}} has been refunded at this time.

Payment Refund Failed

Sent to the payer when a requested refund has failed, for example because the account no longer exists.

Subject: {{school}} Refund Failed

A recent attempted refund of ${{amount refunded}} to you has failed. This was associated with an online payment made to {{school}}:

{{date}} -- ${{amount}} ({{summary}}) using {{payment type}}(ending with {{last4}})

Refund failed for the following reason: {refund_failed_reason}}.

Payment Disputed

Sent to the payer when a charge is disputed.

📝 Note

This notification is separate from (and not related to) notifications that are sent from Slate to the payment processor (Stripe) regarding the submission of dispute evidence. Please see the separate article on Disputes for more details.

Subject: {{school}} Payment Disputed

You recently made the following online payment to {{school}}:

{{date}} -- ${{amount}} ({{summary}}) using {{payment_type}} (ending with {{last4}})

Since then, the payer has disputed the charge (i.e., reported it to the bank or credit
card company as an error). It is possible that the payer did not recognize the charge
when it appeared on the statement. If that dispute is continued, the payment may be
automatically refunded and you will not be registered as paid. In order to ensure
that you are properly credited, please contact the payer and ask them to contact the
bank or credit card company and verify that the charge was correct (that is, withdraw
the dispute).

Payment Disputed, Won by Payer

Sent to the payer if a payment was disputed and the payer won the dispute.

Subject: {{school}} Payment Disputed

You recently made the following online payment to {{school}}:

{{date}} -- ${{amount}} ({{summary}}) using {{payment_type}} (ending with {{last4}})

The payer disputed this charge with the credit card company or bank, and the dispute
was decided in the payer's favor. As a result, the payment has been refunded. You will
need to contact {{school}} and make a new payment. Thank you.

Transfer to Bank Account Failed

Sent to the Slate user if there is a problem transferring funds into a bank account.

Subject: Slate Payments transfer issue

An attempted transfer of funds between Slate Payments and your bank account has failed.

Amount: {{amount}}
Bank: {{bank}}
Account ending with: {{last4}}
Date: {{transfer_date}}
Error message: {{error}}

Please contact the Slate Service Desk if you need assistance.

 Account Verification Failed

Sent to the Slate user if there is a problem verifying the Slate Payment account.

Subject: Slate Payments verification issue

Your Slate Payment account called {{account_name}} had a verification problem. The
payment processor (Stripe.com) needs to verify identity information for each account
to comply with Know Your Customer laws, and they were not able to verify this account.

Error message: {{error}}

Please see your Slate Payment accounts for details at
 and please contact the Slate Service
Desk if you need assistance.