Custom Waitlist and Registration Capacity Messages

Updated October 12, 2021 16:52

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When creating a form or event, a custom message may be desired when the registration limit has been reached. The form builder supports this functionality.

The Limits tab allows for customization of the message displayed when the registration capacity has been reached or when only waitlist registration is available.

If a custom message is not configured, default messages are as follows:

Registration is no longer available because the registration capacity has been exceeded.
The registration capacity has been exceeded, but waitlist registration remains available.

Tips

When setting the message, please be aware of the following:

Merge fields are not currently supported within the messaging.
Custom messages can be created for when the registration limit is met, as well as when the registration limit is met but space still remains on the waitlist.

Example

To configure a custom limit message:

Navigate to a form, event, or event template, and click Edit.
On the Limits tab, enter a registrant limit and configure the desired custom limit message. For events, the option to set a waitlist limit and create a custom waitlist message is also available.

In the case where the registration capacity has been reached (waitlist is full or not available), the configuration might look like the following:

Attempting to access the form when the capacity has been reached will result in the following message:

When the event capacity hasn't been reached, but the guest number entered would set this registration to exceed the registrant limit, a pop-up window with the custom message will show on the form.

In the case where the event registration capacity has been reached but there is still space on the waitlist, the configuration might look like the following:

Attempting to register for the waitlist will result in the following message:

When the capacity of the waitlist hasn't been reached, but the guest number entered would set this registration to exceed the limit, a pop-up window with the custom message will show on the form.