Summit 2023 Feature
Slate Voice can record and transcribe messages from inbound calls which integrates with Inbox.
Configuring Slate Voicemail for a Deliver Configuration account
To configure Slate Voicemail for a Deliver Configuration SMS/Voice account:
- From the main navigation, select Database.
- Under Communications, select Deliver Configuration.
- Create a new Deliver Configuration account with a service of SMS/Voice, or select an existing one from the list. A pop-up appears.
- Select Use Slate Voicemail.
- Click Save.
Voicemail greeting
Slate Voicemail features a standard greeting.
Reviewing voicemail
When a call goes to Slate Voicemail, it appears in Inbox alongside other inbound communications. Specifically, it appears in the user or role's inbox assigned to the phone number.
Selecting a voicemail will open conversation view. You can respond to voicemail with SMS or Slate Voice.
Click play on a voicemail to listen to the message. A transcript is automatically generated.